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Massive Amex UK retention offer!

Stratajet 37 - Massive Amex UK retention offer!

Amex just offered me 50,000 Membership rewards points to keep my Platinum card.

I’ve always been a huge advocate of the benefits of owning an Amex Platinum Card.

Between the travel insurance, concierge service and special offers I always easily make my annual £585 fee back.

However there’s no doubting the fact that the utility of the travel insurance and concierge has been severely limited by the UK lockdown.

 

andaz amex insurance shopping spree 880x923 - Massive Amex UK retention offer!

My $900 shopping spree whilst staying in L.A. thanks to Amex platinum insurance

 

How do you get an Amex Platinum UK retention bonus?

I called thinking that I might cancel the card and then re-apply in a few months time, when things are a little more normal.

My call was initially answered in the Philippines but as soon as I said the word “cancel” I was put on hold and transferred to a very well spoken lady in Brighton.

She began by assuring me that the team in Brighton was always available to speak to Platinum cardmembers.

She went on to explain that there were plenty of offers available at the moment, like the £175 back at Deliveroo/Selfridges/Harvey Nicks but she understood that the value of the card had diminished.

Without any prompting she offered me 50,000 Membership Rewards points, without any conditions attached.

 

Stratajet 37 1024x610 - Massive Amex UK retention offer!

©Flick digital.

I had been tempted to part ways with Amex…

 

Will I get the same retention offer?

There’s no guarantee but another person I’ve spoken to actually just got 60,000 offered to him (but he didn’t get the 20,000 back in May last year).

As always, the offer will vary depending on your personal history with Amex.

Feel free to comment below and share what, if anything, you’re offered.

 

Good luck!

12 Comments

  1. Adam Mi’ah says:

    Thanks for bringing this to my attention – you’re always on top of the industry ‘know how’ – genius!

  2. MinR says:

    Only got two options when I rang:

    – downgrade to Gold (free in the first year)
    – pay the annual fee monthly. This is a ‘Product change’ and has a hard search on your credit score.

    I rang before my fee was due. They may offer something if you’ve already paid the fee, which I’ll try once I’ve managed to use the £175 credit offer.

    I received 40k points last year (20×2) as an incentive just for context

    • JarvisMarcos says:

      Sorry to hear that…
      You’re actually the second person to tell me that today.

      On the phone I was also asked if monthly repayments would help.
      I said it wasn’t a lack of funds but rather a lack of perceived value that concerned me.

      As soon as I said that the lady said that she could offer 50,000MR points to help improve the value proposition.

  3. TheSkintTraveller says:

    Amex Platinum have really come up trunks with some outstanding offers for customers recently.
    With retention bonuses and cashback offers I can see them alone paying for the annual fee.

    • JarvisMarcos says:

      That’s how I feel, although it certainly seems like a mixed back in terms of the success rate!

      Worth noting that I had just paid my annual fee, which may be why they were so keen to negotiate.

      • TheSkintTraveller says:

        Do you think they would been so keen to negotiate retention bonuses with you if you were paying by monthly instalments?
        I’m due to join up soon to get my benefits extended but was thinking of paying by monthly instead of annual fee upfront.

  4. Paul says:

    Received an offer of 35k earlier this year, albeit I always viewed it as compensation of sorts for some issues I have had with the card (has never automatically received any statement credit offers, has had the refer-a-friendly enrolment cancelled without reasoning). Reached out to cancel last weekend and was offered a further 50k retention offer to stay. Was a little surprised at the generosity of that, and almost said as much to them, but accepted. Today I receive a call advising they can’t issue the 50k, it was a mistake to offer it, and they can not issue a further retention within 12 months. I have been offered 5k for the miscommunication. I have rejected and escalated the ‘issue’ for further review.

    • JarvisMarcos says:

      Safe to say that if you come away with 85k in retention bonuses after all of this, you’ll have beaten even the most generous US credit cards!

      There’s no doubt in my mind that if an FCA regulated institution makes the offer on a recorded line, they should be bound by it.

      If they made a mistake then the onus is on them to better train their agents, not on customers to expect less…

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