September 10, 2016

REVIEW – Singapore Airlines : First Class – Shanghai to Singapore (B77W)

Overall this flight was fantastic. I ate well, drank my fill of Krug, rocked out, slept soundly and got to talk about planes with people who knew what I was talking about  ? The service was next level. Silly good. I felt unbelievably well looked after. I think that once you fly SQ F, it becomes very difficult to review other carriers' F in isolation. Make no mistake, this is the high water level, the benchmark, the apex of passenger service in the airline industry.We talk a lot on FT about aspirational products, if I ran an airline this would be my aspiration: deliver service as good as SQ - because it is the best, bar none.
October 13, 2016

REVIEW – Singapore Airlines : The Private Room First Class Lounge [Dinner Service], SIN T3

Overall, I find the dining setup at TPR to be a little strange. There is a limited buffet (less choice than in the First Class lounge next door) and the food that is brought to you a la carte is not particularly inspiring. Maybe things have just moved on since TPR first opened, some of the wow factor is lost. Personally I far prefer spending time in Cathay's new Pier lounge at HKG.
October 13, 2016

REVIEW – Singapore Airlines : Business Class – Singapore to Frankfurt (A380)

Singapore Business on the A380 is one of the very best products in the sky. The whalejet has huge side bins, wide aisles, less engine noise and notably better air quality than the 77W. If you aren't in the mini-cabin on the 77W I'm sure you can make an argument for this being the better product.
September 10, 2016

REVIEW – Singapore Airlines : First Class – Shanghai to Singapore (B77W)

Overall this flight was fantastic. I ate well, drank my fill of Krug, rocked out, slept soundly and got to talk about planes with people who knew what I was talking about  ? The service was next level. Silly good. I felt unbelievably well looked after. I think that once you fly SQ F, it becomes very difficult to review other carriers' F in isolation. Make no mistake, this is the high water level, the benchmark, the apex of passenger service in the airline industry.We talk a lot on FT about aspirational products, if I ran an airline this would be my aspiration: deliver service as good as SQ - because it is the best, bar none.
October 13, 2016

REVIEW – Singapore Airlines : The Private Room First Class Lounge [Dinner Service], SIN T3

Overall, I find the dining setup at TPR to be a little strange. There is a limited buffet (less choice than in the First Class lounge next door) and the food that is brought to you a la carte is not particularly inspiring. Maybe things have just moved on since TPR first opened, some of the wow factor is lost. Personally I far prefer spending time in Cathay's new Pier lounge at HKG.
October 13, 2016

REVIEW – Singapore Airlines : Business Class – Singapore to Frankfurt (A380)

Singapore Business on the A380 is one of the very best products in the sky. The whalejet has huge side bins, wide aisles, less engine noise and notably better air quality than the 77W. If you aren't in the mini-cabin on the 77W I'm sure you can make an argument for this being the better product.