September 10, 2016

REVIEW – Air China First Class Lounge, Shanghai PVG

All in all, the Air China lounge doesn't have a lot going for it. If you're connecting it's worth heading there to use the showers. Otherwise, given the quality of F&B available in the terminal, I'd probably skip this lounge and go in search of some xiao long bao (Shanghai dumplings) in the main terminal area instead.
September 10, 2016

REVIEW – Singapore Airlines : First Class – Shanghai to Singapore (B77W)

Overall this flight was fantastic. I ate well, drank my fill of Krug, rocked out, slept soundly and got to talk about planes with people who knew what I was talking about  ? The service was next level. Silly good. I felt unbelievably well looked after. I think that once you fly SQ F, it becomes very difficult to review other carriers' F in isolation. Make no mistake, this is the high water level, the benchmark, the apex of passenger service in the airline industry.We talk a lot on FT about aspirational products, if I ran an airline this would be my aspiration: deliver service as good as SQ - because it is the best, bar none.
October 13, 2016

REVIEW – Singapore Airlines : The Private Room First Class Lounge [Dinner Service], SIN T3

Overall, I find the dining setup at TPR to be a little strange. There is a limited buffet (less choice than in the First Class lounge next door) and the food that is brought to you a la carte is not particularly inspiring. Maybe things have just moved on since TPR first opened, some of the wow factor is lost. Personally I far prefer spending time in Cathay's new Pier lounge at HKG.
September 10, 2016

REVIEW – Air China First Class Lounge, Shanghai PVG

All in all, the Air China lounge doesn't have a lot going for it. If you're connecting it's worth heading there to use the showers. Otherwise, given the quality of F&B available in the terminal, I'd probably skip this lounge and go in search of some xiao long bao (Shanghai dumplings) in the main terminal area instead.
September 10, 2016

REVIEW – Singapore Airlines : First Class – Shanghai to Singapore (B77W)

Overall this flight was fantastic. I ate well, drank my fill of Krug, rocked out, slept soundly and got to talk about planes with people who knew what I was talking about  ? The service was next level. Silly good. I felt unbelievably well looked after. I think that once you fly SQ F, it becomes very difficult to review other carriers' F in isolation. Make no mistake, this is the high water level, the benchmark, the apex of passenger service in the airline industry.We talk a lot on FT about aspirational products, if I ran an airline this would be my aspiration: deliver service as good as SQ - because it is the best, bar none.
October 13, 2016

REVIEW – Singapore Airlines : The Private Room First Class Lounge [Dinner Service], SIN T3

Overall, I find the dining setup at TPR to be a little strange. There is a limited buffet (less choice than in the First Class lounge next door) and the food that is brought to you a la carte is not particularly inspiring. Maybe things have just moved on since TPR first opened, some of the wow factor is lost. Personally I far prefer spending time in Cathay's new Pier lounge at HKG.