There's a lot to like about Garuda as an airline but one thing is abundantly clear. The Business Class is so good that First feels slightly disappointing in comparison. The tableware, hot towels, food, drink and amenity kit are almost identical between the two products. The IFE is just as antiquated in both cabins and is well overdue for an upgrade. I found the service to be professional and well intentioned but somewhat lacking in warmth. The crew didn't go out of their way to make proactive suggestions or engage in conversation in the way that I've encountered on JAL, ANA, Cathay or Singapore - airlines which are natural competitors for Garuda.